Business Development Manager
Full Time • Grand Rapids
Responsive recruiter
Replies within 24 hours
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Job Summary
The Business Development Manager is responsible for driving sales growth, establishing a strong market presence, and creating a positive identity for the company through strategic outreach and promotional activities. This role focuses on increasing care hours, building and maintaining a pipeline of profitable referral sources, and gaining market share within the home care industry.
The ideal candidate demonstrates strong interpersonal skills, creativity, organization, and persistence while embodying a genuine commitment to improving the lives of clients through quality home care services.
Key Responsibilities
Market Development and Relationship Building
• Build and maintain relationships with key referral sources, including hospitals, physicians, social workers, case managers, discharge planners, and community organizations.
• Identify and develop new referral sources to expand the client base.
• Educate potential clients and referral partners on the agency’s home care services, ensuring alignment with their needs.
• Act as the agency’s representative at community events, trade shows, and networking opportunities.
Sales Planning and Execution
• Develop and execute a weekly sales plan to achieve assigned sales targets.
• Maintain an up-to-date Customer Relationship Management (CRM) database to track sales activity, referral sources, and market intelligence.
• Research and analyze the competitive landscape to identify market trends and opportunities for growth.
• Deliver compelling presentations on agency services to prospective clients and partners.
Client Engagement and Needs Assessment
• Actively listen to clients’ and referral partners’ needs, providing tailored solutions.
• Conduct follow-ups to ensure client satisfaction and sustained partnerships.
• Collaborate with the office team to ensure a seamless onboarding process for new clients.
Goal Achievement and Reporting
• Meet or exceed quarterly and annual sales goals.
• Prepare and present regular reports on sales activities, market conditions, and performance metrics to leadership.
• Continuously identify and implement strategies to improve sales efficiency and effectiveness.
Qualifications
• Bachelor’s degree or equivalent experience, preferably in business, marketing, or healthcare-related fields.
• Minimum of 5 years of professional sales experience with ability toi demonstrate sales performance and goal setting.
• Proven track record of achieving sales targets and building referral networks.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Proficiency in CRM software and Microsoft Office Suite.
• Knowledge of medical terminology and home care services is preferred.
• Ability to work independently and exercise sound judgment.
• Availability to work flexible hours, including on-call duties as required.
Compensation: $70,000.00 - $110,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Right at Home’s mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn’t do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.
That’s where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.
To our care team members, we commit to deliver the following experiences when you partner with Right at Home:
- We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
- We promise to coach you to success. We’re always available to support you and offer you tips to be the best at delivering care to clients.
- We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
- We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.
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